Vendor needs to provide cloud–hosted fingerprint applicant solution to the government authority located in Texas. The Applicant Website must provide automated reminders by email and text, with appointment details and links for editing, canceling, or rescheduling. Responsible for managing the cloud database services and providing technical support, secure web portals, interfaces, business continuity, and a cloud–based disaster recovery solution. Develop a secure website for registering applicants and setting fingerprinting appointments. Establish systems for fee collection, reconciliation, billing, and remittance. Ability to increase appointment availability by expanding service hours or adding locations. The Applicant Website must prompt the applicant to enter the entity provided code to designate the type of applicant. Applicant Website must prompt the designated applicant to determine whether resultant records are to be returned manually or electronically, and provide the appropriate instructions associated with the choice. Applicant Website must prompt the applicant to provide any coding related to payment where an employer/agency may have pre–established billing arrangements. Applicant Website must allow an applicant to cancel or reschedule the appointment from the appointment summary page. The Applicant Website must send an e–mail and SMS to the applicant with appointment summary information. The Applicant Website must offer the applicant a downloadable calendar link for Outlook, Apple, and Google calendars. Provide a customer service call center for servicing applicants. Call center must provide an after–hours messaging system that directs applicants to the scheduling website and allow an applicant to leave a message for a call–back. Call center must operate during the hours of 7 AM to 9 PM, Monday through Saturday. Call center representatives must engage in the resolution of the problem within 90–seconds of call initiation. All questions must be submitted no later than February 17, 2026.