Washington, DC is seeking a vendor to provide a cloud-hosted enterprise point of sale (EPOS) solution to replace existing systems. The objective is to deliver a unified and modern EPOS platform that streamlines operations, enhances efficiency, and improves inventory management capabilities across the organization.

The selected vendor will be responsible for comprehensive professional services, including the implementation, configuration, testing, deployment, operation, maintenance, and ongoing support of the EPOS solution. Required deliverables include detailed system documentation and technical architecture diagrams, with particular attention to complete end-to-end service and clarification of interactions with key management systems (KMS) and EPOS endpoints.

The solution must support modern authentication protocols such as SAML and OAuth in a single sign-on environment, facilitating secure access for both restaurant management and member users. All hosted services must comply with NIST 800 series standards to ensure information security. Helpdesk and tiered support resources must also be made available, allowing appropriate access to customer data by state personnel as needed.