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Cloud-Hosted Computer-Aided Dispatch Replacement System

Overview


Software, Web & Mobile Development
Oakville, Ontario, CanadaPosted: August 25, 2026Deadline: September 24, 2026

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SUMMARY


The agency seeks a vendor to implement and support a cloud-hosted computer-aided dispatch replacement system. Services include configuration, integration, migration, testing, training, documentation, go-live support, and warranty services.

KEY REQUIREMENTS


CONTRACT DURATION


60 months

TIMELINE


Issue Date: August 24th, 2026

Deadline for Questions: September 16th, 2026

Submission Deadline: September 24th, 2026

Anticipated Ranking of Proponents: November 2026

Anticipated Demonstrations: December 2026

Anticipated Execution of Agreement: February 2027

QUESTION DEADLINE


September 16, 2026

CONTACTS


Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

Issuing Agency


The Regional Municipality Of Halton Police Services Board

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DESCRIPTION


The agency is seeking a vendor to provide a cloud-hosted computer-aided dispatch replacement system, including project management and implementation services. The scope includes solution configuration, deployment, integration, software licensing, required third-party components, and integration with identified agency systems and interfaces.

The selected vendor will be responsible for data migration and validation where applicable, testing, quality assurance, user acceptance support, and end-user and administrator training. Deliverables will also include system administration, operational, and technical documentation, knowledge transfer to agency personnel, go-live support, post-implementation stabilization, and warranty services.

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Frequently asked questions


When is the submission deadline?
Submissions are due September 24, 2026. Questions must be submitted by September 16, 2026.
Who issued this RFP?
It was issued by The Regional Municipality Of Halton Police Services Board. The work is located in Oakville, Ontario, Canada.
Who is a good fit for this opportunity?
  • Established public safety technology provider with computer-aided dispatch expertise
  • Experience delivering cloud-hosted CAD implementations for government or emergency response agencies
  • Strong systems integration, data migration, testing, and quality assurance capabilities
  • Experienced implementation team providing training, documentation, knowledge transfer, and post-go-live support
  • Demonstrated ability to manage secure, scalable, mission-critical software deployments

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