A California water agency is seeking a vendor to develop and implement a cloud-based web portal and notification system for its water customers. The desired solution should provide secure, user-friendly login options that minimize steps for residents, with preferences for access methods that do not require memorizing usernames or passwords—for instance, link-based or one-tap access. Customers should be able to request secure access links or initiate a straightforward login process at any time.

The portal should deliver comprehensive information on current and historical water usage, presenting data through clear visual trends. It must also offer billing context and educational content to help users understand their statements and identify potential cost impacts. Key features include leak alerts with actionable guidance, eligibility indicators for available rebates and conservation programs, and timely notices, events, and resource updates from the water agency.

The system must facilitate two-way communication through multiple channels such as SMS, email, and web chat. For customers without digital access, the agency requires optional integration with automated voice calls and printed mailers. Both staff and residents should find the platform intuitive and accessible on desktop and mobile devices. The initial contract term is set for one year.