Cloud-Based Utility Payment and Enterprise Integration Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Issue RFP: September 29th, 2026
Pre-Proposal Meeting: October 9th, 2026
Deadline for Written Questions: October 15th, 2026
Response to Written Questions: October 20th, 2026
Proposals Due Date: November 2nd, 2026
Evaluation: November 9th, 2026
Selection of Finalists: November 23rd, 2026
Interview and Demonstration: November 23rd, 2026
Identification of Potential Best-Valued Offeror(s): November 30th, 2026
Finalize Contracts: December 7th, 2026
Contract Awards: December 21st, 2026
Protest Deadline: January 11th, 2027
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
City of Santa Fe
DESCRIPTION
The issuing organization seeks a vendor to provide a secure, scalable, cloud-based utility payment ecosystem supporting utility billing operations, customer payment services, customer communications, treasury operations, financial reconciliation, and enterprise system integration. The solution should improve customer accessibility while maintaining strong operational controls, reconciliation capabilities, auditability, payment lifecycle visibility, and synchronization across integrated systems.
The selected vendor will provide all labor, software, hosting, implementation services, integration support, configuration, testing support, training, production deployment assistance, documentation, and ongoing operational support required to deliver a fully integrated and operational solution. The environment is expected to coordinate customer payment channels, communication platforms, banking institutions, cashiering operations, utility billing systems, and financial management systems.
The contract period will be ten years. A non-mandatory pre-bid meeting is scheduled for October 9, 2026, and questions must be submitted no later than October 15, 2026. Proposals are due November 2, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due November 2, 2026. Questions must be submitted by October 15, 2026.
- Who issued this RFP?
- It was issued by City of Santa Fe. The work is located in Santa Fe, New Mexico, United States.
- Who is a good fit for this opportunity?
- Experienced provider of cloud-based utility payment and billing ecosystems
- Expertise integrating payment channels, banking, cashiering, and financial management systems
- Demonstrated capabilities in secure payment processing, reconciliation, auditability, and compliance
- Full-service implementation, integration, training, hosting, and long-term operational support
- Experience supporting utility organizations and complex enterprise environments
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.