A transportation hub in Kansas is seeking a vendor to provide a comprehensive cloud-based transit software system. The primary goal is to implement a solution that enables complete independence from third-party agencies for dispatching services. The new system must support independent dispatch, booking, and real-time vehicle tracking functions.

Key requirements include a self-serve trip booking and customer information portal, HIPAA compliance, and features such as computer aided dispatch (CAD), automated vehicle location (AVL), and robust communication capabilities between dispatchers and drivers. The system should integrate mobile data computers (MDCs) with GPS for vehicle location, utilize cellular communications, and provide a driver application. The operator interface must be compatible with commercial off-the-shelf (COTS) hardware, including mobile phones and tablets.

The scheduling and planning software should be entirely cloud-based, offering web portal access at all times. The solution must be hosted by the vendor and accessible via any standard web browser such as Edge, Chrome, or Firefox, ensuring availability 24/7/365. This system will replace the current public transportation dispatching software that is sublet from another agency.