(1) Vendor needs to provide cloud–based telephony solution services for customer care centre.– Work equally well on all end user devices (Laptops and Desktops).– Support all latest platforms and browsers– Required functionality:– Call Routing– Management of Hours of Operation– IVR Configuration & Management– Call Recording– Call Reporting– Call Monitoring – RSA Data Transfer– Integrations With Existing Systems (2) All questions must be submitted no later than January 16, 2026. (3) The contract period will be for one year.