A Washington-based agency is seeking a qualified contractor to provide a secure, cloud-based telemedicine and resident communications application solution, including tablet hardware. The proposed system will enable young people within the agency's care to securely connect with healthcare providers, legal representatives, approved family members, and other authorized contacts, while also granting access to rehabilitative, educational, vocational, and wellness programming via approved digital platforms.

The solution should be delivered as a Software-as-a-Service (SaaS) platform, operable on either agency or vendor-managed network infrastructure. Deployment and configuration must include ruggedized tablet devices or support for agency-owned, approved hardware. The initial implementation targets secure agency facilities, with provisions for future expansion to community locations.

Key requirements include secure authentication, role-based access, encryption, monitoring, and audit trails, with compliance for all privacy, security, and records retention regulations. The contractor will also be responsible for maintenance services such as routine software updates, security patching, performance monitoring, and compatibility updates. Technical support should include helpdesk access during regular business hours, after-hours support for critical incidents, structured incident management, and thorough documentation for significant issues and system changes.