Cloud-Based Social Media Listening and Monitoring Software
Location:
Virginia, United States
Posted on:
Deadline:
Summary:
The City of Virginia seeks a cloud social media listening software solution, including configuration, training, and support for monitoring and analyzing public online conversations.
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The City of Virginia is seeking a cloud-based social media listening and monitoring software solution. The selected vendor will supply a hosted platform that allows the City to monitor, analyze, and report on public online conversations related to City programs, services, and topics of public interest.
The solution must cover a wide range of sources, including major social media platforms, online forums, blogs, and news outlets. Key requirements include keyword, topic, and trend tracking capabilities, as well as sentiment analysis and data visualization tools. Configurable dashboards, alerts, and robust reporting and data export features are essential.
The vendor is also expected to provide comprehensive system configuration and initial setup services, user training, and detailed documentation. Ongoing technical support and maintenance should be included for the duration of the contract. This project is aimed at enhancing the City's ability to track and respond to public sentiment and emerging trends effectively.
