Cloud-Based Records and Case Management System
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
August 17th, 2026: RFP Posting Date
September 4th, 2026: Deadline for questions at 10:00 AM
September 21st, 2026: Proposals due at 2:00 PM
January 2027: Contract commencement
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Albany Community Police Review Board
DESCRIPTION
The agency seeks a secure, cloud-based records and case management system to support the intake, investigation, management, and reporting of complaints alleging police misconduct. The solution must provide secure web-based access through a dedicated URL without requiring client software installation, industry-standard encryption for data in transit and at rest, and role-based permissions for read-only, editing, supervisory, and administrative users.
Required capabilities include public complaint intake, investigative case file management, secure document and multimedia evidence storage, configurable workflow automation, automated routing, reminders and notifications, assignment tracking, document generation, records management, reporting and analytics, and data imports from designated external sources, including an agency website or web portal. The system should generate correspondence, reports, notices, and other standard documents using case file information.
The selected vendor must provide all software licensing, implementation, configuration, data migration, training, maintenance, technical support, and future software updates needed for a fully operational system. Implementation services must align the system with the agency's operational requirements. Initial training is required for administrators and end users, along with ongoing technical support during normal business hours and procedures for reporting and resolving critical issues. Questions must be submitted by September 4, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 21, 2026. Questions must be submitted by September 4, 2026.
- Who issued this RFP?
- It was issued by Albany Community Police Review Board. The work is located in Albany, New York, United States.
- Who is a good fit for this opportunity?
- Software providers with a proven cloud-based case and records management platform
- Experience supporting law enforcement oversight, complaints, investigations, or public-sector regulatory workflows
- Expertise in secure web applications, encryption, role-based access, workflow automation, and data integration
- Full-service implementation teams capable of configuration, data migration, training, technical support, and maintenance
- Demonstrated public-sector data security and records management experience
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.