An agency in California seeks a qualified vendor to implement a comprehensive cloud-based personal safety solution for approximately 500 field-based staff. The system must support rapid emergency response, allowing staff to trigger SOS alerts via both mobile applications (iOS and Android) and wearable devices. Features should include silent and audible SOS activation, immediate escalation following a predefined matrix (such as notification to RapidSOS/911, a monitoring center, or agency offices), and real-time location tracking with GPS and fallback options like cellular or WiFi.

Additional requirements include check-in workflows with automatic escalation upon missed check-ins, person-down and fall detection, and optional live video or audio streaming to monitoring centers for incident verification. The platform must incorporate role-based access control and privacy protections, deliver notifications via multiple channels (push, SMS, email, automated calls), and operate with 24/7/365 monitoring and user support. Comprehensive incident tracking—including classification, response and resolution times—and robust dashboard reporting on alerts, system uptime, and health are also required.