The organization is seeking a vendor to provide a cloud-based payment and program management software platform with a documented history of delivering such solutions. The platform must support fiscal and operational transaction processing, reporting, and management, catering to both internal and customer-facing users. Comprehensive program and facility management capabilities are required.

Functional areas covered by the platform should include parks, recreation, athletics, league management, facilities and equipment, permitting, camping, passes, ticketing, concessions, kiosk-based (in-person or unmanned) transactions, and programming for after-school, summer, and general activities and classes. The solution must be accessible on any device with an internet connection.

Vendors must provide robust customer support with knowledgeable representatives available during departmental hours through phone, chat, or Microsoft Teams. These representatives should demonstrate expertise in both the technical and end-user aspects of the platform.