Washington is seeking a vendor to provide a comprehensive, cloud-based parking enforcement and management system. The selected solution must enable end-to-end management, including parking enforcement, permit administration, and a robust customer self-service portal. Key requirements include software provision, cloud hosting (U.S.-based, such as AWS or equivalent), system integration, user training, and ongoing technical support.

The system should offer a unified database for managing citations, appeals, permits, vehicle information, and user accounts. Features must include customizable dashboards, role-based access control, real-time updates, a secure and compliant environment, and full data import/export in multiple formats (CSV, XLSX, PDF). An open API is required for future integrations, and the solution must support both physical and virtual permit types, unlimited permit configurations, waitlists, inventory tracking, and automated renewals.

For enforcement, the system should integrate with fixed, vehicle, and mobile License Plate Recognition (LPR) units, providing real-time reporting, enforcement workflow management, electronic tire chalking, and zone-based capabilities. Additional functionalities include digital ticketing, carpool management with shared permit tracking and split billing, extensive reporting, audit trails, and robust batch/ad-hoc communication via email, SMS, or letter. The entire system must comply with all relevant federal, state, and local regulations, particularly regarding personally identifiable information (PII), and ensure real-time data synchronization through cellular or Wi-Fi networks.