Cloud-Based Paratransit Scheduling and Dispatching Software
Overview
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SUMMARY
DESCRIPTION
A Massachusetts-based agency is seeking a vendor to provide cloud-based paratransit scheduling and dispatching software. The solution is expected to support interface configurations with other applications and API setup, as well as provide agencies with incident tracking and monitoring logs and other relevant information from the incident management module.
The software must include closely integrated GIS capabilities that allow users to view service area maps and individual trip patterns at user-defined zoom levels. Required functionality includes support for GIS analysis, conversion of geographic files from external sources into the contractor's GIS format, development of overlays for municipal, township, census tract or block group, and ZIP code boundaries, and authorized editing of base map layers such as streets, municipal boundaries, and address ranges.
The system must also support street-level map views, display vehicle locations when data is available from vehicles or an existing CAD/AVL system, and integrate real-time traffic information into mapping, scheduling, and dispatching functions. A pre-bid meeting is scheduled for July 23, 2026, and questions must be submitted by July 29, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 2, 2026.
- Who is a good fit for this opportunity?
- Transit software provider with paratransit scheduling and dispatch expertise
- Experience delivering cloud-based SaaS platforms for public transportation agencies
- Strong GIS integration capabilities using platforms such as ESRI or MapInfo
- Proven API and third-party system integration experience, including CAD/AVL connectivity
- Ability to support real-time vehicle tracking and traffic-aware dispatch workflows
- Established incident management, logging, and compliance reporting capabilities
- Experience with municipal or regional transit agency implementations in the United States
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.