A healthcare organization in New York is seeking a vendor to provide a comprehensive cloud-based shipment tracking system for its outpatient pharmacy services. The solution must support the shipping, tracking, and monitoring of both ambient and refrigerated package shipments, offering real-time visibility into all in-transit packages.

Key requirements include an initial implementation with thorough software training, as well as unlimited 24/7 account support. The system must be able to determine when shipments should be held, trace packages after they leave the facility, and issue timely notifications to patients and/or pharmacy staff regarding potential delays. It should also provide the ability to quickly identify packages at risk of late delivery within 30 minutes or less, flagging these as "distressed packages."

Moreover, the system must offer secure proof of delivery (POD) accessible through a web-based interface, allowing retrieval of POD data by package ID or order number. All POD information must be securely stored and remain accessible to the organization for up to ten years, ensuring both data security and regulatory compliance.