When is the submission deadline?

Submissions are due July 7, 2026. Questions must be submitted by June 30, 2026.

It was issued by Workers' Compensation Board. The work is located in Richmond, British Columbia, Canada.

Who is a good fit for this opportunity?

Proven track record delivering cloud-based operational software. Experience integrating solutions with ServiceNow. Strong portfolio of incident and shift management platforms. Serving Canadian public sector or large enterprises. Ability to provide ongoing support and scalability.

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Cloud-Based Operations and Incident Management Platform

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Overview

Software, Web & Mobile Development

Richmond, British Columbia, CanadaPosted: June 20th, 2026Deadline: July 7th, 2026

Fit Score

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SUMMARY

RFP for a cloud-based platform supporting incident management, shift management, routing escalation, and ServiceNow integration.

KEY REQUIREMENTS

Must be able to supply the solution without a minimum order requirement
Must be registered with WorkSafeBC and in good standing if an employer in British Columbia
Must provide Commercial General Liability insurance in the minimum amount of $2 million dollars per occurrence
Must be able to comply with FIPPA requirements
Must complete a Privacy Impact Assessment and Security Assessment Questionnaire
Must be able to demonstrate the proposed solution meets mandatory requirements via MS Teams video
Must provide a copy of the Respondent's standard contract form or terms and conditions
Must be able to store, access, or disclose personal information only within Canada

CONTRACT DURATION

36 months

TIMELINE

Issue Date: June 19th, 2026

Closing Date: July 7th, 2026

QUESTION DEADLINE

June 30th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Workers' Compensation Board

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The organization is seeking a vendor to provide a cloud-based operations and incident management platform. The proposed software solution must deliver robust digital operations capabilities and incident management functionality, supporting features such as shift management, incident management, routing escalation, and integration with ServiceNow.

Vendors should demonstrate expertise in delivering secure, scalable cloud-based platforms that enhance operational efficiency and support rapid response to incidents. Experience with integrating solutions into ServiceNow environments is highly desirable.

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Frequently asked questions

When is the submission deadline?: Submissions are due July 7, 2026. Questions must be submitted by June 30, 2026.
Who issued this RFP?: It was issued by Workers' Compensation Board. The work is located in Richmond, British Columbia, Canada.
Who is a good fit for this opportunity?: Proven track record delivering cloud-based operational software
Experience integrating solutions with ServiceNow
Strong portfolio of incident and shift management platforms
Serving Canadian public sector or large enterprises
Ability to provide ongoing support and scalability

Analysis generated by Settle AI from the source RFP.

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Cloud-Based Operations and Incident Management Platform (Due July 7, 2026) | Settle RFP Hunter