Cloud-Based Online Reservation and Registration System
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Issue Date: June 18th, 2026
Quote Due Date: July 2nd, 2026, 3:00 pm (Arizona Time)
Project Completion: Mid-December 2026
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
City Of Kingman
DESCRIPTION
The City seeks a vendor to provide a cloud-based online reservation and registration system specifically tailored for parks and recreation management. This system must be cost-effective, robust, and fully equipped to meet the operational needs of the parks and recreation department, enhancing efficiency, streamlining processes, and reducing redundancies across all functional areas.
The desired solution should include comprehensive account management and CRM features, with the ability to support a high volume of users during peak times without disruption. The platform must visually and functionally align with the city's main website, adhering to established branding and design standards, and demonstrate the ability to stay current with evolving technology for long-term service excellence.
Key features include an online portal for customer self-service, support for multiple payment types (including modern digital wallets), refund and user credit capabilities, convenience fee processing, and accounting features compatible with multiple general ledger accounts and third-party accounting system integration. Additional requirements encompass marketing/email support, SMS and voice notifications, activity registrations (courses, classes, camps, drop-ins, and custom sessions), and the ability to issue credits and refunds as needed.
Vendors must also provide implementation services, comprehensive user training, ongoing technical support, and regular software updates. The initial contract period will be three years.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due July 2, 2026.
- Who issued this RFP?
- It was issued by City Of Kingman. The work is located in Kingman, Arizona, United States.
- Who is a good fit for this opportunity?
- Proven expertise in implementing cloud-based reservation and registration software for parks or recreation departments
- Experience delivering municipal SaaS solutions with CRM, accounting, and integrated payment processing features
- Capacity to provide user training, system implementation, and long-term technical support
- Familiarity with municipal branding, integration standards, and compliance requirements
- Capability to scale support for high-volume public sector clients
Analysis generated by Settle AI from the source RFP.
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