The municipality seeks a comprehensive, scalable cloud-based software solution to manage municipal licensing processes. The software platform should support administration and tracking of liquor licensing, short-term rental licensing, special activities, and event permits. The solution must provide automated renewal tracking, compliance enforcement, and generate reminders based on configurable schedules to ensure timely action on licenses and permits.

Key requirements include real-time application status tracking, applicant visibility, efficient cross-department review, and parallel review capabilities by multiple reviewers. The software should facilitate processing and tracking of both online and in-person payments, maintain complete records with searchable history and permanent notes, support document retention, and offer audit-ready exports. Additional features must include administrative oversight dashboards, internal configuration capabilities without vendor intervention, and responsive customer support with clearly defined expectations.

The system should standardize procedures across departments, enhance transparency, and enable efficient workflows for municipal staff and applicants alike. All inquiries related to the RFP must be submitted by March 13, 2026.