A county in Wisconsin is seeking a vendor to provide a cloud-based mass notification system designed for both internal communications among county departments and external emergency public alerts. The system must feature a web-based platform capable of sending alerts across multiple channels, including SMS, voice, email, mobile app, and desktop notifications.

Key requirements include seamless integration with state and federal Emergency Alert Systems such as IPAWS, robust user role management, pre-scripted messaging templates, and comprehensive audit logging for compliance and transparency. The chosen vendor will be responsible for providing onboarding, comprehensive training, and ongoing 24/7 technical support to ensure continuous system availability. High-availability architecture and stringent data security measures are also essential to support the needs of employees, residents, and partner agencies during critical events.