(1) Vendor needs to provide cloud–based interactive voice response solution.– Provide a modern, scalable, and cloud–based or on–premise Interactive Voice Response (IVR) solution.– Provide passengers with automated, real–time transit data through an intuitive telephonic interface.– Provide accurate arrival predictions, schedules, and service alerts.– Provide automated access to real–time bus information.– Automated phone tree and menu system configurable by staff.– Text–to–Speech (TTS) and/or Human–Recorded Audio playback.– Direct call transfer to Customer Service.– Ability to schedule announcements by date, time, or recurring patterns.– Real–time bus arrival predictions based on Trip Updates.– Stop, route, and trip metadata for menu navigation.– Provide a web–based admin interface or equivalent.– Support DID routing, SIP trunking, failover routing, and load balancing.– Ability to scale automatically during high–call–volume events.– Build custom call flows for route, stop, and service alert queries.– Custom call flows and menus.(2) All questions must be submitted no later than March 5, 2026.(3) A non–mandatory pre–bid meeting will be held on February 23, 2026.(4) The contract period will be for four years.