Cloud-Based Enterprise Chat and SMS Communications Solution
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Requested Submission of Questions and Proposed Deviations: June 2nd, 2026
Response to Questions and Proposed Deviations issued: June 4th, 2026
Proposal Due Date and Time: June 15th, 2026
Anticipated Contract Start Date: October 1st, 2026
Anticipated Go-Live Date: November 1st, 2026
QUESTION DEADLINE
Issuing Agency
Empire State University
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
A leading organization in New York is seeking a provider for a cloud-based enterprise chat and SMS communications solution. This initiative aims to implement a secure, accessible, AI-enabled communication platform designed to provide accurate 24/7 support to students while enabling proactive and personalized outreach and reducing administrative workload.
The selected vendor will deliver a Software-as-a-Service (SaaS) solution that includes system configuration, deployment, integration with institutional systems, and knowledge base configuration. Additional project requirements include accessibility validation, submission of security compliance documentation, staff training, system testing, and providing ongoing maintenance and support. The initial contract will cover a three-year period.
Vendors are expected to demonstrate that they can provide a secure, reliable solution with strong accessibility, compliance, and integration capabilities. All vendor questions regarding the RFP must be submitted by June 2, 2026.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due June 15, 2026. Questions must be submitted by June 2, 2026.
- Who issued this RFP?
- It was issued by Empire State University. The work is located in Saratoga Springs, New York, United States.
- Who is a good fit for this opportunity?
- Experience delivering SaaS-based enterprise communication platforms
- Demonstrated expertise in AI-enabled chat and SMS solutions for educational institutions
- Proven ability to integrate with institutional systems and ensure accessibility compliance
- Capacity to provide staff training, system testing, and ongoing support
- Strong track record of security compliance and successful deployment in large organizations
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