A cloud-based electronic dental record solution is sought to support dental clinics serving approximately 900 to 1500 individuals with developmental disabilities each month throughout New York. The solution should streamline day-to-day operations, offering features such as scheduling, documentation, patient record management, insurance claim tracking, dental history charting, e-prescribing, and imaging. Seamless integration with the existing EHR system is required, enabling data entry, retrieval, billing, backups (via bridge), and other information exchanges.

The proposed solution must be capable of supporting at least 75 concurrent users, ensuring operational efficiency across multiple clinics. Reliability is critical, with a service requirement of 99.99% uptime during Monday through Friday, and repair maintenance scheduled so the system is never down for more than four hours. Additionally, the platform should be compatible with current clinical equipment and capable of facilitating the secure transfer of data and information needed for integration.