(1) Vendor needs to provide cloud–based economic development customer relationship management and reporting software.– Provide a cloud–based Customer Relationship Management (CRM) and Reporting Software solution.– This system will support approximately 5–7 users, including the Economic Development Director and team, the Senior Director of Community Development.– Tracking and managing business retention and expansion (BRE) activities.– Capturing and nurturing investment leads.– Enabling two–way communication with businesses and partners.– Allowing tagging and data categorization for effective segmentation and reporting.– Delivering custom dashboards, analytics, and visualization tools.– Providing integration capabilities with GIS systems and the website.– Cloud–based SaaS solution that is secure, configurable, and easy to maintain. • Business and contact management (with tagging and categorization). • BRE tracking (surveys, visits, follow–ups). • Lead and opportunity tracking. • Email and communication logging. • Task management and workflow automation. • Customizable data fields and forms. • Two–way communication tools (email or portal integration). • Correspondence tracking and history. • Campaign and outreach management. • Customizable dashboards. • Exportable reports (PDF, Excel). • Data visualization (charts, graphs, maps). • KPI tracking and analytics. • Data migration and setup.(2) All the questions must be submitted no later than January 5, 2025.