Cloud-Based Dental Electronic Health Records and Digital Imaging System

The issuing agency is seeking a vendor to provide an integrated cloud-based dental Electronic Health Records (EHR) and Digital Imaging System (DIS) for five dental clinic locations in Hawaii. The project is intended to transition the agency from paper records and hard-copy x-rays to a modern digital environment that supports improved patient care, streamlined administrative processes, and secure, compliant access across the organization. The selected vendor is expected to provide the software platform, cloud hosting, implementation services, training, and ongoing technical support.

The requested solution must support comprehensive patient records and clinical management, including patient demographics, medical and dental histories, allergies, medications, assessments, and detailed dental charting. Required clinical charting capabilities include odontograms, periodontal charting, restorative, preventive, endodontic, prosthodontic, oral surgery, and related documentation. The system must also include a fully integrated cloud-based digital imaging component capable of capturing, storing, retaining, and retrieving dental images within the EHR, including intraoral and extraoral images such as bitewings, periapicals, panoramic images, and photographs.

Additional functionality includes centralized patient scheduling and appointment management, operatory and resource assignment, billing and financial management, insurance verification, claims creation and submission, claims tracking and reconciliation, and treatment planning linked to findings, diagnoses, and imaging. The system should also provide reporting and analytics for clinical and operational performance, as well as secure internal messaging to support communication among providers, staff, and clinic locations. Questions are due by July 31, 2026, and a pre-bid meeting is scheduled for July 29, 2026.