When is the submission deadline?

Submissions are due October 16, 2026. Questions must be submitted by September 21, 2026.

It was issued by Lumenus Community Services. The work is located in Toronto, Ontario, Canada.

Who is a good fit for this opportunity?

Cloud CRM implementation and systems integration provider. Demonstrated experience with data migration, cleansing, permissions, workflows, and reporting. Capable of delivering discovery, configuration, testing, training, deployment, and post-launch support. Experience supporting marketing, communications, fundraising, intake, or relationship-management operations. Strong data governance, security, and change-management capabilities.

Cloud-Based Customer Relationship Management System (Due October 16, 2026)

Overview

Business Systems (ERP, CRM & POS)

Toronto, Ontario, CanadaPosted: September 15, 2026Deadline: October 16, 2026

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SUMMARY

A vendor is sought to deliver and implement a secure, scalable cloud-based CRM platform supporting relationship management, communications, fundraising records, reporting, automation, and data governance. The engagement includes complete implementation, migration, training, deployment, and ongoing support.

KEY REQUIREMENTS

Must provide and implement a scalable, secure, cloud-based CRM solution
Must support three distinct operating areas: Lumenus Foundation, Autism Core Clinical Services, and corporate/business development
Must support appropriate separation of data access, permissions, workflows, and consent
Must provide turnkey implementation including discovery, requirements validation, solution design, configuration, data migration, and testing
Must provide user acceptance testing (UAT), training, change and adoption support, deployment, hypercare, and ongoing support
Bid intent is required by the specified deadline

TIMELINE

Publication Date: September 14th, 2026

Question Acceptance Deadline: September 21st, 2026

Bid Intent Deadline: October 1st, 2026

Closing Date: October 16th, 2026

QUESTION DEADLINE

September 21, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Lumenus Community Services

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The organization seeks a vendor to provide and implement a scalable, secure, cloud-based customer relationship management (CRM) solution. The platform will consolidate fragmented marketing, communications, relationship management, intake, fundraising records, and reporting processes while reducing manual imports, exports, and duplicate lists.

The CRM solution should improve visibility into contact and interaction history and establish a sustainable foundation for automation, attribution, data governance, and future growth. It must support appropriate separation of data access, permissions, workflows, communication preferences, consent, and reporting while allowing individuals or organizations to maintain legitimate relationships.

The engagement is expected to include turnkey implementation services, including discovery, requirements validation, solution design, configuration, data migration and cleansing, integrations, testing, user acceptance testing, training, change and adoption support, deployment, hypercare, documentation, knowledge transfer, and ongoing support. Questions must be submitted by September 21, 2026, and proposals are due October 16, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due October 16, 2026. Questions must be submitted by September 21, 2026.
Who issued this RFP?: It was issued by Lumenus Community Services. The work is located in Toronto, Ontario, Canada.
Who is a good fit for this opportunity?: Cloud CRM implementation and systems integration provider
Demonstrated experience with data migration, cleansing, permissions, workflows, and reporting
Capable of delivering discovery, configuration, testing, training, deployment, and post-launch support
Experience supporting marketing, communications, fundraising, intake, or relationship-management operations
Strong data governance, security, and change-management capabilities

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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