Cloud-Based Customer and Employee Experience Survey Platform
Overview
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SUMMARY
KEY REQUIREMENTS
TIMELINE
Issue Date: July 10th, 2026
Closing Date and Time: August 6th, 2026
QUESTION DEADLINE
Issuing Agency
Insurance Corporation Of British Columbia
DESCRIPTION
The issuing organization is seeking a vendor to provide a cloud-based customer experience (CX/EX) and employee experience (EX) survey platform. The solution is intended to deliver an integrated, end-to-end survey and reporting environment that supports both customer and employee feedback measurement needs.
The requested platform should provide secure, enterprise-grade survey capabilities while maintaining existing functionality and modernizing processes where beneficial. Key needs include improved automation, analytics, reporting, configurable dashboards, and support for decision-making and action planning across organizational levels while protecting respondent confidentiality.
The platform is also expected to support diversity, equity, inclusion, and belonging measurement and reporting, including intersectional analysis. In addition, the summary indicates a need for strong integration and forecasting-related capabilities that reduce manual processes and improve coordination across planning areas.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 6, 2026. Questions must be submitted by August 6, 2026.
- Who issued this RFP?
- It was issued by Insurance Corporation Of British Columbia. The work is located in British Columbia, Canada.
- Who is a good fit for this opportunity?
- Provider of enterprise cloud-based survey and experience management platforms
- Experience delivering customer experience and employee engagement measurement solutions
- Strong capabilities in analytics, dashboarding, and confidential reporting
- Expertise in diversity, equity, inclusion, and belonging measurement frameworks
- Ability to support secure implementation, integration, and process automation
- Proven track record serving large public or enterprise organizations in Canada
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.