Connecticut is seeking a qualified vendor to deliver a cloud-based contactless fare collection platform designed for regional transit agencies. The platform will be implemented in phases, allowing transit agencies to join over time, and must support modern fare payment solutions that enhance the experience for customers. Key features include a responsive web portal for users to monitor their tap and payment history and a native application for both iOS and Android devices, available for free download from the Apple App Store and Google Play Store.

The solution must provide mobile fare products with QR codes for electronic and visual validation, accept mobile wallet payment options such as Apple Pay, Google Pay, and Samsung Pay, and support integration with third-party applications like Google Maps, Apple Maps, Transit App, Citymapper, and Transportation Network Companies. The platform should also offer an API for extracting and sharing usage data, and ensure hosting, operation, and maintenance of the app by the contractor.

To improve ridership and customer satisfaction, the system should offer convenient fare options, fare capping, and reduce barriers for new riders, while allowing for seamless transfers among services. The platform must include mobile inspection tools for fare enforcement staff to view transactions, customer account details, and program eligibility. The mobile ticketing application must already be deployed and in use at a transit agency with over 10 million annual trips, and be fully designed, tested, and revenue-ready within three months of the notice to proceed.