An agency in Oregon is seeking a vendor to provide a comprehensive cloud-based Computer Aided Dispatch (CAD) Automatic Vehicle Location (AVL) platform and passenger information system. The desired solution should support a mobile application compatible with both Android and iOS platforms, as well as a progressive web app (PWA) that operates independently from app stores. Key functionality includes real-time mapping of all services, trip planning without requiring user registration, and support for registered users who opt in by capturing their name, phone number, and email address.

The system must offer intuitive tools for dispatchers to monitor system status in real time and review historical data. Additional requirements include the ability to conduct customer surveys and questionnaires within the app or website, facilitate AI-driven or interactive customer service connections, and ensure a consistent brand identity across all customer touchpoints. The solution should also provide flexible management features such as adding services, modifying stop locations, tracking on-time performance, KPIs, alerts, and generating detailed reports. Integration with third-party journey planning applications via acceptance of GTFS-Realtime feeds (e.g., Google Maps, Transit App, Apple Maps) is required for complete interoperability.