Vendor needs to provide cloud–based computer aided dispatch automatic vehicle location platform and passenger information system. • Mobile application and trip planning: Compatible with both Android and iOS • Include APP Support for progressive web app (PWA) independent of an app store mobile application. • Provide real–time single mapping of all services • Capture customer name, phone number, and email address for registered users who opt–in • Conduct customer surveys and questionnaires in app or website • Allow trip planning without requiring in app registration • Features to ensure consistent and coherent brand identity across all customer interaction • Incorporate AI or interactive customer service connections to assist with customer service functions • Ability to add services and modify stop locations and information as needed • Tracking and reporting of ontime performance, KPIs, alerts, and related reports • User friendly interface for dispatchers to monitor realtime and historical system status • User friendly interface to track incidents, monitor customer service responses and maintain historic information • Support integration and acceptance of GTFS–Realtime feeds into thirdparty journey planning applications (e.g., Google Maps, Transit App, and Apple Maps).