Multiple county departments in South Carolina are seeking a qualified vendor to provide, implement, and support a cloud-based case management software system. The new system will serve various teams and programs, enabling them to efficiently manage client information, service delivery, and outcome tracking for individuals and families throughout the county.

The solution must centralize client data and service documentation, offering robust functionality for recording demographic, contact, eligibility, and assessment data. Key features should include customizable forms and assessment tools, as well as reporting and analytics capabilities to support both ad-hoc and scheduled reports for performance metrics, compliance, and funding requirements.

Vendors should ensure that the software is mobile-friendly, allowing field-based staff to enter data and navigate the platform easily from mobile devices. Strong security is essential, with support for federated authentication and least-privilege administrative controls. Additionally, the system should provide task and workflow management features to monitor assignments, reminders, and follow-up actions. The contract will have a one-year term.