(1) Vendor needs to provide cloud–based behavioral health crisis response records management system.– Cloud–based record management system (RMS) that is able to maintain full HIPAA compliance, is built to allow data entry for information about individuals, call for service details, and case management interactions, and allows for some customizable fields and reports– A comprehensive web–based solution that integrates client data and is accessible to the City staff.– RMS must include, but is not limited to, functionality to record emergency calls for service, patient demographics, and clinical case management interactions and notes.– Software solution should have data export and reporting capabilities.– Web–based software with no PC installation required.– User portal experience for the user provides device detection and content displayed according to device type, including desktop computers, laptops, mobile devices, and tablets.– Availability across multiple platforms including MS Edge, Firefox, Safari, and Chrome.(2) All questions must be submitted no later than January 5, 2026.