A municipality in Maine is seeking a qualified vendor to design, install, and support a cloud-based and SIP-based phone system for multiple municipal departments and facilities. The vendor will be responsible for providing a comprehensive deployment solution that includes both hosted PBX and on-premise SIP-compatible systems.

The new phone system should accommodate a variety of devices, including desk phones, wall-mounted units, cordless sets, portable handsets, and headsets. Integration with dispatch paging systems for fire stations and compatibility with the existing Mitel Speedcall system in Bar Harbor are required. The scope of work also includes the provision of all necessary hardware, wiring and infrastructure upgrades as needed, as well as installation, configuration, and system testing.

Key objectives include improving communication capabilities, enhancing quality of service to residents, maximizing return on investment, and reducing support costs by utilizing the existing SIP circuit and consolidating to a single telephone system. The vendor will be expected to ensure the system supports digital and VoIP phones and provides voicemail and robust communication features across all facilities.