The agency is seeking to procure a comprehensive online citation management software solution that serves as a research management, writing, and bibliographic tool for over 250,000 students, faculty, and staff across more than 30 libraries. The solution must allow users to gather, manage, store, and share information, generate citations from library databases, create bibliographies, and format both bibliographies and in-text citations in various word processing applications including Microsoft Word, Google Docs, and LaTeX.

The software must be fully cloud-based, accessible via web browser without local installation, and possess a responsive design compatible with Windows, macOS, and Linux. Key features include comprehensive data export capabilities, advanced collaboration tools for sharing citations and working collaboratively, and browser extensions for major web browsers to automatically capture citation metadata. Manual citation entry, organization through folders and tags, user account management, usage reporting, and the ability to annotate and collaborate on documents in real time are also required.

Security is essential, with all data encrypted both in transit and at rest. The vendor must provide detailed user documentation, robust technical support available 24/7, and a full suite of training materials such as video tutorials and user guides. The contract period for this solution is five years, with a question submission deadline set for March 11, 2026.