The selected vendor will provide comprehensive child support state disbursement unit services for the government authority in Tallahassee, Florida. Responsibilities include processing collections and disbursements for child support cases enforced by the state, which involves managing secure lockbox processing for payments received from a variety of sources, including individual payers, employers, and other states and countries.

The contractor will oversee mail pickup and delivery, receipt and sorting of mail at the facility, imaging of documents and payment instruments, matching and applying payments to case accounts, and depositing receipts. Additionally, the vendor must handle exception processing for cases such as misapplied payments, unprocessable payments, unidentified payments, and returned deposit items. The scope of services further includes mail pickup/delivery, mail processing, correspondence handling, processing paper payments, and managing electronic funds transfers and electronic data interchange payments.

All interested vendors are required to submit questions by the specified deadlines prior to proposal submission.