Central Reservation and Point of Sale System Replacement Services

The State of California is seeking a vendor to deliver comprehensive replacement services for its central reservation and point of sale system. The selected provider will be responsible for the implementation, customization, maintenance, and ongoing evaluation of a new web-based system. Additional responsibilities include training departmental staff and tracking the system's effectiveness over time.

The replacement system must be easily customizable to meet the specific needs of the Department and fully compatible with Elavon and Worldpay for secure payment processing. Key features should include integration with the existing Department website, secure data storage on private servers, and functionality across both desktop and mobile devices. The system should also support EMV chip card transactions, contactless payments such as Apple Pay and Google Pay, and NFC-based mobile wallets. The contract for these services will span three years.