The State of Maryland is seeking a qualified vendor to provide a scalable, secure, and user-friendly case management system (CMS) designed to enhance the efficiency, transparency, and accessibility of administrative adjudication processes. The proposed CMS must integrate seamlessly with existing government databases and support remote access for all relevant stakeholders, thereby improving overall case processing efficiency and public service delivery.

Key requirements include support for electronic case filing, document management, automated scheduling, workflow automation, and robust reporting capabilities. The system must offer customizable statistical reports covering case trends, adjudicator performance, and compliance tracking, while ensuring compliance with industry best practices in security, privacy, and accessibility. Robust search and filtering functionalities are essential for efficient case retrieval, and the CMS will require integration with Microsoft Word to enable customizable document formatting. A comprehensive case numbering system must be implemented to facilitate quick identification of case types and ensure adherence to agency-specific requirements.

The project involves migrating existing data from the Evans Caseload system and must support data extraction for the National Instant Criminal Background Check System (NICS). The selected vendor will be expected to provide ongoing long-term support and regular software updates throughout the contract period, which is set for five years.