A New York office is seeking a qualified vendor to provide comprehensive design, hosting, maintenance, and support services for a case management system. The selected vendor will be responsible for customizing system workflows, data fields, permissions, and reporting templates to fit the specific operational needs of the office, as well as implementing multi-tiered user access controls.

The project includes migrating all existing case data from the current platform to the new system. This process will involve data cleaning, validation in collaboration with office stakeholders, and detailed migration planning with backup and rollback strategies to ensure data integrity.

Thorough system testing, including user acceptance testing, is required before launch. The vendor must address any technical issues and provide real-time support during the system's go-live phase. Additionally, the vendor will deliver user training customized to various access levels, offering manuals, quick reference guides, recorded resources, live sessions (virtual or in-person), and ongoing rollout support. The contract duration is three years.