Case Management System
Overview
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SUMMARY
KEY REQUIREMENTS
BUDGET
VerifiedCONTRACT DURATION
TIMELINE
Project plan: 3 weeks after contract award.
Business analysis process mapping: 7 weeks after contract award.
Configure the environment: 12 weeks after contract award.
User acceptance testing and training: 15 weeks after contract award.
Full implementation: 16 weeks after contract award.
Data migration: 2 weeks after full implementation.
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Department Of Justice Canada
DESCRIPTION
The procuring organization is seeking a vendor to design, configure, and implement a software-as-a-service case management system. The solution is intended to support the management of case files, client interactions, correspondence, reporting, and related business processes over a five-year contract term.
The selected vendor will be expected to provide all professional services necessary for a successful implementation, including requirements validation, solution configuration, testing, deployment, and post-implementation support. The system must allow users to save emails and attachments from Outlook directly into case files, import and personalize email templates using data from case records, and automatically save sent correspondence as activity records.
The platform must also support administrative flexibility by allowing users to create and modify fields and categories without contractor assistance, coding, or custom development. Required functional capabilities include capturing, storing, and reporting on victim, offender, and stakeholder information; AI-assisted workflows; automated workflow steps that generate and attach documents to case records; and the ability to identify both a lead user and collaborators on a case.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 9, 2026. Questions must be submitted by September 2, 2026.
- What is the budget for this RFP?
- The published budget is $150,000.
- Who issued this RFP?
- It was issued by Department Of Justice Canada. The work is located in Ottawa, Ontario, Canada.
- Who is a good fit for this opportunity?
- SaaS case management software provider
- Experience implementing systems for complex case-based workflows
- Strong Microsoft Outlook and email correspondence integration capabilities
- Ability to deliver configuration, testing, deployment, and post-implementation support
- Expertise in no-code or low-code administrative customization
- Experience handling sensitive stakeholder, victim, and offender data
- Capability to provide AI-assisted workflow functionality
- Proven track record with public sector or justice-related case management projects in Canada
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.