Case Management System
Location:
Idaho, United States
Posted on:
Deadline:
Summary:
Idaho seeks a SaaS case management system to streamline workflows and improve management of juvenile justice cases. The solution should replace legacy systems, enhance data accuracy, and support all agency divisions.
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The agency is seeking a vendor to provide a modern, configurable Software-as-a-Service (SaaS) case management system to support case intake, tracking, reporting, and outcomes management for youth in the juvenile justice system. The proposed system should streamline case workflows, enhance data accuracy, comply with state and federal reporting requirements, and improve accessibility for staff and stakeholders.
The solution must support all divisions within a single agency instance and offer role-based access controls tailored to each function. The new platform will replace legacy and manual systems, aiming to improve the efficiency, accuracy, and accessibility of juvenile case data. The implementation should ensure a successful transition with minimal disruption to operations, provide go-live support, and guarantee prompt issue resolution.
Key requirements include support for cross-division workflows, comprehensive reporting and outcomes tracking, secure role-based access controls with audit trails, system configuration and implementation, robust security and permissions design, as well as data reporting and export capabilities. Questions related to the RFP must be submitted by March 6, 2026.
