(1) Vendor needs to provide case management system. – Design and implement a case management system for the agency that digitizes and streamlines the full lifecycle of tax appeal cases, from intake to final decision and archiving. – Case intake and registration. – Case workflow management. – Scheduling. – Document management. – Decision management. – Communication tools. – Search, reports and dashboards. (2) All the questions must be submitted no later than March 4, 2026.