An Ohio agency is seeking a qualified vendor to design and implement a comprehensive case management system specifically for handling tax appeal cases. The new system should digitize and streamline the entire lifecycle of tax appeal cases, encompassing activities from case intake and registration to final decision and archiving.

Key system requirements include robust case workflow management, scheduling capabilities, integrated document management, and features for managing decisions. The system should also provide effective communication tools, as well as advanced search functions, reporting, and dashboard capabilities to support operational insight.

Vendors interested in this opportunity should have proven experience in delivering end-to-end case management solutions, particularly for regulatory or legal processes involving complex workflow and document management needs.