Nova Scotia is seeking a bilingual Software as a Service (SaaS) case management solution to support secure capture and management of visitor journey data. The proposed platform must offer robust tools for reporting and data analysis while allowing the agency to efficiently record information from individuals who contact the office, track related activities, and manage follow-ups.

Key requirements include compliance with Government of Canada accessibility and security standards, as well as a user-friendly interface. The solution should feature safeguards to prevent data from being overwritten between cases, and it must provide a high-performing search engine to enable staff to access case records efficiently. The initial contract term for this procurement will be two years.