An Illinois agency is seeking a qualified vendor to provide case management software under a one-year contract. The software will be utilized daily by staff with various roles to effectively track, manage, and document all activities related to both open and closed agency cases.

The desired platform must offer customizable fields, user assignment functionality with notification features, and robust analytical reporting to capture a range of key metrics. Essential requirements include role-based user access, comprehensive file management capabilities (including uploading and editing documents), audit logs for activity tracking, dynamic task lists, and integrated external emailing—all within a user-friendly, intuitive interface.

This opportunity is ideal for vendors with proven experience in deploying flexible and secure case management solutions for public sector organizations.