The California Department of Public Social Services (DPSS) is seeking a vendor to provide a caller ID integrity solution for a one-year period. The primary objective is to ensure that outbound calls from designated DPSS numbers are not mislabelled as 'Spam' or 'Likely Spam' by major US phone carriers.

These calls are essential for keeping participants informed about their case status and for issuing critical emergency notices. Currently, many outbound calls are erroneously flagged, which hinders effective communication with participants. The selected solution should effectively prevent DPSS numbers from being misidentified, enhancing call delivery and ensuring important messages reach their intended recipients.