Call Queue Management System
Overview
Settle Signals
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SUMMARY
KEY REQUIREMENTS
TIMELINE
Issue Date: September 11th, 2026
Closing Date and Time: September 30th, 2026, 11:00 AM EDT
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
The Senate Of Canada
DESCRIPTION
The organization is seeking information from vendors regarding modern call queue management systems capable of replacing its current platform. The solution must operate with Microsoft Teams telephony, support inbound telephone inquiries, provide a bilingual caller experience, enhance operational efficiency, and accommodate future growth.
Required capabilities include queue management, callback functionality, reporting, business continuity, integration with enterprise systems, and intelligent or skills-based call routing. Callers should be provided with estimated wait times and their position in the queue, while supervisors should have access to real-time queue monitoring.
The solution should also support after-call work and disposition tracking, call recording, quality assurance, and standard call-handling functions such as answering, holding, transferring, conferencing, and consulting.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 30, 2026. Questions must be submitted by September 30, 2026.
- Who issued this RFP?
- It was issued by The Senate Of Canada. The work is located in Ottawa, Ontario, Canada.
- Who is a good fit for this opportunity?
- Call center and contact center technology providers
- Demonstrated experience integrating queue management platforms with Microsoft Teams telephony
- Expertise in bilingual and enterprise-scale telephone service solutions
- Proven capabilities in intelligent routing, reporting, call recording, and quality assurance
- Established vendors with experience supporting business continuity and scalable operations
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.