Business Analyst Support Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Issue Request for Proposals: September 15th, 2026
Mandatory Pre-Proposal Meeting: September 22nd, 2026
Deadline for Questions: September 29th, 2026
Response to Questions Posted: October 6th, 2026
Deadline for Receipt of Proposals: October 13th, 2026
Notice of Intent to Contract: October 27th, 2026
Project Start: March 1st, 2027
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
City Of Philadelphia, Office Of Innovation & Technology
DESCRIPTION
The government authority in Philadelphia, Pennsylvania, is seeking business analyst support services for a one-year contract. The primary focus is technical assistance to accelerate the maintenance, support, and enhancement of web services associated with the Basis2 billing system. Because these applications are time-sensitive and may affect revenue and customer service, the contractor will help advance implementation activities and resolve business and technical issues.
The contractor will review technical solutions proposed by billing system developers, serve as a liaison between business users and the billing system technology team, and help develop solutions that achieve desired outcomes. Responsibilities include suggesting alternative workflows, coordinating with third-party interfaces through APIs and web services, and assisting with workflow development for Basis2, eBilling, AMI software, and other systems connected to Basis2.
The contractor will participate in meetings as a business advocate, assist with requirements definition, and help bridge communication gaps between the agency and technical teams to accelerate implementation schedules. A mandatory pre-bid meeting is scheduled for September 22, 2026, and questions must be submitted by September 29, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due October 13, 2026. Questions must be submitted by September 29, 2026.
- Who issued this RFP?
- It was issued by City Of Philadelphia, Office Of Innovation & Technology. The work is located in Philadelphia, Pennsylvania, United States.
- Who is a good fit for this opportunity?
- Business analysis and systems integration firm with public-sector experience
- Expertise supporting billing, eBilling, utility, or revenue-management platforms
- Experience with APIs, web services, third-party interfaces, and workflow design
- Strong requirements management and business-to-technical liaison capabilities
- Ability to participate in mandatory pre-bid and stakeholder meetings in Philadelphia
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.