(1) Vendor needs to provide billing and customer relation management (CRM) software.– System must be able to input meter data and accurately calculate, generate, and distribute service bills.– Provide user–friendly tools for internal staff and an intuitive, accessible interface and experience for endues customers.– Customer–facing features must include a desktop– and mobile–friendly web portal– Solution should preferably integrate with the City’s existing merchant processors. In preferential order: Invoice Cloud, Tyler Payments, Forte, USAEpay/MyGovPay.– Support multi–service, multi–rate billing, including electric, geothermal, and the ability to add additional utilities(2) All questions must be submitted no later than December 9, 2025.