When is the submission deadline?

Submissions are due October 28, 2026. Questions must be submitted by October 7, 2026.

It was issued by Detroit Water And Sewerage Department. The work is located in Detroit, Michigan, United States.

Who is a good fit for this opportunity?

Established billing print-and-mail service provider. Experience serving government or utility customer service operations. Proven integration experience with enQuesta or comparable billing platforms. Secure SFTP and web-based file transfer capabilities. Ability to provide electronic billing, file tracking, online proof approvals, and daily reporting. Capacity to meet one-business-day mailing requirements.

Bill Printing and Mailing Services (Due October 28, 2026)

Overview

Events, Printing & Promotional Goods

Detroit, Michigan, United StatesPosted: September 17, 2026Deadline: October 28, 2026

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SUMMARY

A Michigan government authority seeks a vendor for three years of outsourced bill printing, electronic billing, secure file exchange, processing oversight, and mailing services. Bills must be mailed within one business day and supported by tracking, online approvals, and daily status reporting.

KEY REQUIREMENTS

Must have a minimum of 3 years of experience in Bill Print and Mail Services.
Must have at least one contract with a utility company with volumes of at least 50% of DWSD's volumes in the last 5 years.
Must submit valid and approved City of Detroit Income Tax and Revenue Clearances.
Must not be suspended or debarred through the Federal System for Award Management.
Must register with the City of Detroit via the Oracle Supplier Portal.
Must be able to interface with Systems and Software's current version of enQuesta.
Must provide a SOC 2 Report and be compliant with industry standards.
Must have a disaster recovery facility and plan.
Must provide unlimited customer support during the hours of 8:00 am – 5:00 pm Eastern Time.

CONTRACT DURATION

60 months

TIMELINE

September 16th, 2026: RFB published on MITN.

September 29th, 2026: Mandatory Pre-Bid Conference at 10:00 AM EST.

October 7th, 2026: Question Deadline at 2:00 PM EST.

October 14th, 2026: DWSD issues Addendum with answers to Bidder Questions at 2:00 PM EST.

October 28th, 2026: Due Date for Bids at 2:00 PM EST.

March 1st, 2027: Anticipated Contract Start Date.

QUESTION DEADLINE

October 7, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Detroit Water And Sewerage Department

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

A government authority in Michigan is seeking a vendor to provide outsourced bill printing and mailing services for its customer service division. The selected provider will need to interface with the current version of enQuesta and remain flexible enough to work with future software systems.

The services must include secure data exchange through SFTP, with a website available as an alternate secure file transfer method during service disruptions. Bills must be mailed within one business day of receipt, and the vendor must provide online sample bill review and approval, file tracking throughout processing, daily emailed status reports, and the ability to email bills to designated customers while suppressing printed copies.

The contract term will be three years. A mandatory pre-bid meeting is scheduled for September 29, 2026, and all questions must be submitted by October 7, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due October 28, 2026. Questions must be submitted by October 7, 2026.
Who issued this RFP?: It was issued by Detroit Water And Sewerage Department. The work is located in Detroit, Michigan, United States.
Who is a good fit for this opportunity?: Established billing print-and-mail service provider
Experience serving government or utility customer service operations
Proven integration experience with enQuesta or comparable billing platforms
Secure SFTP and web-based file transfer capabilities
Ability to provide electronic billing, file tracking, online proof approvals, and daily reporting
Capacity to meet one-business-day mailing requirements

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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