Benefits Administrative Services

The issuing organization is seeking a vendor to provide comprehensive benefits administrative services. The scope includes COBRA and HIPAA administration, Section 125 Flexible Benefit Plan administration, Section 132 pre-tax commuter expense program administration, Medicare Part B reimbursement, Anthem Medicare copayment reimbursement, United Faculty copayment reimbursement, Local 1 copayment reimbursement, and ongoing account management.

The selected vendor will also provide open enrollment communication fulfillment services, accept COBRA open enrollment applications, and process hardcopy COBRA elections for eligibility with carriers and administrative systems. Additional responsibilities include operating a call center for retiree and COBRA initial and open enrollment inquiries, producing monthly reporting for qualifying events, new hire notices, grace period notices, and termination notices, and supporting automated processing of termination and new hire information through an online system.

Further required services include daily claims adjudication, daily reimbursements through debit card, check, and direct deposit, dedicated account management for retirees and employees, eligibility issue resolution, a dedicated customer service team, and discrepancy management and auditing. Questions related to the solicitation must be submitted by August 5, 2026.