VISN 15 is conducting market research to identify qualified businesses capable of providing comprehensive software support and maintenance services for BD CareFusion Alaris Infusion Systems. The scope includes software maintenance, remote technical support, and interoperability services to ensure all solutions remain fully compatible with existing Alaris infusion devices, server management systems, and reporting platforms. Compatibility with current and future electronic medical record systems, including VistA and Oracle Health, is essential.

Required services encompass remote and technical support, software and hardware updates, vulnerability patching, project management, and access to relevant reports and workshops. Additional support includes preventative maintenance management, annual service tokens, compliance assistance, nurse education, biomedical training, and remote server support. The program also covers technical environment implementation to facilitate full interoperability with Oracle Health, supporting enhanced clinical workflow, patient safety through smart pump technology, and overall operational efficiency. The anticipated period of performance includes a base year followed by four optional extension years.