The government authority located in Travis, Texas is seeking qualified vendors to provide comprehensive banking, treasury, and cash management services. The selected provider must offer robust depository and treasury management solutions to ensure secure and efficient financial operations. Key requirements include maintaining 99% monthly availability of the Online Banking / Treasury Management platform for day-to-day treasury functions such as user authentication, balance and transaction inquiries, payment initiation, entitlement administration, alerts, and administrative configuration, excluding pre-communicated scheduled maintenance.

Additionally, the provider must ensure that the online banking reporting functions meet a 99% monthly availability standard, including dashboard access, report generation, historical statement retrieval, and export capabilities in required formats. Reporting functionality is considered compliant only when data can be accessed and exported without error. Vendors must also demonstrate responsiveness, answering inquiries within 1–2 business days for non-urgent matters and resolving standard issues within two business days.

A critical aspect of the contract is incident response: a 24/7 fraud escalation support system is required, with initial acknowledgements for critical fraud or security issues within 30 minutes and escalations of urgent matters addressed within 1 hour. The contract period will be for three years. All questions regarding the RFP must be submitted by April 16, 2026, and a pre-bid meeting is scheduled for April 2, 2026.