Back Office System
Location:
California, United States
Posted on:
Deadline:
Summary:
California seeks a vendor to develop and implement a next-generation, scalable tolling back office system with robust customer service and data integrity features.
Get full access to this RFP
Download the full RFP document and use Settle's AI to analyze requirements, estimate budget, and draft winning responses in minutes.
The State of California is seeking a qualified vendor to develop, implement, and support a next-generation tolling Back Office System. This platform will be designed as a resilient, adaptable, and scalable solution to address the region’s tolling and customer service requirements through at least 2050.
The system must offer a seamless customer experience while upholding rigorous standards of data and financial integrity, transparency, and self-diagnosis. Key features include modularity, compatibility with third-party systems and various lane technologies, robust business continuity and security measures, comprehensive reporting and dashboard capabilities, and future-ready adaptability with minimal customer service disruptions during updates.
Vendors are expected to partner in the long-term evolution of the platform, supporting its strategic growth and alignment with the agency’s vision and needs. This procurement represents a significant opportunity for firms with expertise in scalable back office systems and customer-focused solutions.
